Centrika products and Services

  • Stadium Management solution
  • Innotrans
  • Eventia
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Products & Services

Centrika products and services enjoy solid reputation in the aspect of functionality, flexibility, serviceability and user-friendliness, optimizing the sales and operational efficiency of events solutions, modernized transport operators’ solution and stadium management system. We offer a complete set from solution system to hardware equipment like Android POS, Kiosk among others. Centrika always provides innovative and reliable products, simplifying your operations and boosting your revenue to the maximum.

Stadium Management solution

This is a unified digital ticketing system enabling organizers to roll out a full proof, robust and automated end-to-end solution. The solution facilitates an efficient automated ticketing system for supplying, installing and operating electronic ticketing and access control applicable to all types of stadiums. More benefit associated to Centrix stadiums include:

  • High Reliability
  • Quick Turnaround Time
  • Easy Configuration
Innotrans

This is a unified digital solution offered to modernized transport companies to manage their ticketing system, to simplify their operations and boost their revenues to the maximum. The seats reconciliation offers real time sales updates and centralized control. Centrika offers a customized application (long distance and intercity) with several servers in distributed data centers with the aim to minimize downtime and enhance reliability with different modes of payment applicable.

Eventia

This is a unified digital solution to roll out an automated system to manage ticketing for a concert, conferences and meetings. Eventia depends on defined rules, set categories for operating a ticketing management system and access control, which can simplify your operations and boost your revenue to the maximum.

Our Customers

There is a reason why we want to do business with you. Here is some of what you should expect from us:

1. Core service of our business to meet your needs

Our core service is development of solutions which can change how you do business in a way that is sustainable and creates community impact at the same time contributing to the growth of our economy. It also gives you value for money and you can expect our after-sale services to be efficient.

Regarding meeting the expectation or your needs, the key is to measure and understand our customer expectations; only then we can begin to manage them. We have learned that it is often advantageous to “under promise and over deliver” in order to increase the likelihood of exceeding customer expectations. We also take pride in high expectations, knowing fully well that we can deliver the services. Regardless of the approach, it is imperative for us to manage customer satisfaction.

2. Options of how to contact us

We know that you have preference when it comes to how to contact us for your satisfaction, being in person, online, or on the phone. The channel preference depends on the type of interaction. For example, for “simple” inquiries like “confirmation of total revenue” online self-serve and email are the preferred channel. However as the inquiry gets more complex, speaking with a live agent becomes the dominant channel choice. All of that will be applied to avoid any inconvenience.

3. Expect a timely response

It does not matter if you are in person, on the phone, or online – no one likes to wait. Accordingly, the response times of channels you provide service on should be reasonable. We also understand how delicate and the risk involved in your business when it comes to solving your customers complaints. That is why the time response will be shorter so that you can sustain in a competitive market and avoid any risk of losing your money or customer.

4. Relationships beyond doing business

We understand that sometime you might need a personalized experience when it matters most and we are willing to provide it either through our staff or our agent. Additionally, today, technologies like CRM and other various platforms allow businesses to extend relationships with customers. We can promise that we will be using what is appropriate to you to meet your satisfaction.

All of these approaches can also extend to proactively contacting customers, for example, sending electronic communication about relevant promotions and follow-up calls to ensure satisfaction among others.

At Centrika, we believe that fostering relationships with customers can significantly increase the likelihood of exceeding their expectations, turning them into advocates of your brand.

5. Solving Customer problems

At the root of every customer inquiry is a desire for a quick resolution. It does not take a rocket scientist to understand that customers do not want to jump through hoops to get their problems fixed and questions answered.

At Centrika, we empower our staff so they have the ability to resolve customer issues. With each query, subsequent call or email, customers lose patience with your organization, resulting in a loss of goodwill which can significantly affect your ability to retain and grow your customer base.

Solving customer problems right away is a sure-fire way to build customers confidence in your brand and that is our way at Centrika.

Events, News & Media

Jameson Connects Rwanda

Centrika successfully managed entry system for Jameson Connects Rwanda event handling Ticket Control, Ticket Production, Entrance Management, Cash Handling etc.

Events

Among few selected companies Centrika was contracted by Countdown to partner with for the End of the Year Party that was held at Radisson Blu Hotel, Kigali Convention Center.Centrika handled the design, configuration, testing of the entire E-ticketing system and processes as well as managing the entrance control.

News & Media

Highlights of related technology news in the media and big upcoming conferences.

2017 Technology Conferences

Buildexpo Africa is the only show with the widest range of the latest technology in construction machinery, building material machines, mining machines, construction vehicles and construction equipment. After 19 successful editions of Buildexpo in Kenya and Tanzania, East Africa’s largest building and construction fair now ventures into the Rwandan market. The first edition of Buildexpo in Rwanda will provide an international business platform by enabling global investment opportunities.

About Us

  • Our Values

    One thing that defines the most successful companies is their values. At Centrika, the values we stand by that shape our culture, our work ethics, and our decisions that help us be more than what we were yesterday are:

     Customer centric:- To focus on the customers’ needs and surpass their expectations consistently.

      Innovation: To continuously develop solutions that solve customers’ needs.

      Integrity and Transparency:- To be ethical and sincere in all our transactions.

      Excellence: To strive relentlessly;- constantly improve ourselves, our teams, and our products and services to become the best.

  • Our Vision

    Changing the role of IT in the organizations using unique technologies to innovate and create solutions for better service delivery.

  • Our Mission

    To become the best provider of service delivery solutions that respond to people’s needs and wants.

Company overview

The IT industry is growing at a fast pace and has shown tremendous growth since the last few decades. It is the software companies that make the IT industry what it is. The industry has contributed significantly to the growth of the economy while also expanding in a swift manner. It has improved service delivery, computing services and data processing which is the major reason for creation of Centrika Ltd. There are a wide range of software companies in the country, while some are making their way others are closing their doors.

Some have argued that Centrika should focus on greater intellectual property creation and move beyond a conventional service model where payment is largely made for time and material inputs. They see an opportunity to move to payment for outputs, the basis of gains that their IT services can deliver. However, more significantly in terms of its value chain, Centrika is moving into higher value-adding services such as establishing an R&D partnership to jointly create next-generation solutions for Event management, transport sectors among others.

Its canny ability to see change and adapt to it means that Centrika will keep ahead of the game. As it quickly considers migrating to support service to value-creating software development and outsourced R&D. It is also considering acquisition as several other local and regional firms to further underpin its future global growth ambitions.

Our Values

One thing that defines the most successful companies is their values. At Centrika, the values we stand by that shape our culture, our work ethics, and our decisions that help us be more than what we were yesterday are:

  • Customer centric: To focus on the customers’ needs and surpass their expectations consistently.
  • Innovation: To continuously develop solutions that solve customers’ needs.
  • Integrity and Transparency: To be ethical and sincere in all our transactions.
  • Excellence: To strive relentlessly; constantly improve ourselves, our teams, and our products and services to become the best.

What would it be like to build a company that is more than a business? Something of a living entity, wired for continuous renewal and industry leading growth? A business that is continuously revitalizing itself to work in more productive, and simultaneously in more path-breaking ways. Where big learnings from big data go to work, without having to build out big data centers. Where reports do more than just report – and promise actionable insights – even foresight to help you orchestrate events to come. Where artificial intelligence amplifies human imagination and the business channels, the constant change and instability around in a way that it becomes its strength.

At Centrika, we strongly believe that all investment so made in IT in Rwanda can only be vitalized if software development can be pushed to the extreme level.

Contact Us

Careers

We are a progressive organization who constantly seek great talent. If you think you are up for some challenging assignments and have got what it takes to get things done, drop us your CV with a cover letter at wkarasira@centrika.rw

Though there are no vacancies presently at Centrika, you may still send us your CV for future consideration.

Due to the large number of CVs that we receive, we will contact only those candidates with whom we would like to discuss any requirements.

All the very best for your career!

Warm Regards,

Centrika Talent Acquisition Team