Centrika products and services enjoy solid reputation in the aspect of functionality, flexibility, serviceability and user-friendliness, optimizing the sales and operational efficiency of events solutions, modernized transport operators’ solution and stadium management system. We offer a complete set from solution system to hardware equipment like Android POS, Kiosk among others. Centrika always provides innovative and reliable products, simplifying your operations and boosting your revenue to the maximum.
This is a unified digital ticketing system enabling organizers to roll out a full proof, robust and automated end-to-end solution. The solution facilitates an efficient automated ticketing system for supplying, installing and operating electronic ticketing and access control applicable to all types of stadiums. More benefit associated to Centrix stadiums include:
This is a unified digital solution offered to modernized transport companies to manage their ticketing system, to simplify their operations and boost their revenues to the maximum. The seats reconciliation offers real time sales updates and centralized control. Centrika offers a customized application (long distance and intercity) with several servers in distributed data centers with the aim to minimize downtime and enhance reliability with different modes of payment applicable.
This is a unified digital solution to roll out an automated system to manage ticketing for a concert, conferences and meetings. Eventia depends on defined rules, set categories for operating a ticketing management system and access control, which can simplify your operations and boost your revenue to the maximum.
Our core service is development of solutions which can change how you do business in a way that is sustainable and creates community impact at the same time contributing to the growth of our economy. It also gives you value for money and you can expect our after-sale services to be efficient.
Regarding meeting the expectation or your needs, the key is to measure and understand our customer expectations; only then we can begin to manage them. We have learned that it is often advantageous to “under promise and over deliver” in order to increase the likelihood of exceeding customer expectations. We also take pride in high expectations, knowing fully well that we can deliver the services. Regardless of the approach, it is imperative for us to manage customer satisfaction.
We know that you have preference when it comes to how to contact us for your satisfaction, being in person, online, or on the phone. The channel preference depends on the type of interaction. For example, for “simple” inquiries like “confirmation of total revenue” online self-serve and email are the preferred channel. However as the inquiry gets more complex, speaking with a live agent becomes the dominant channel choice. All of that will be applied to avoid any inconvenience.
It does not matter if you are in person, on the phone, or online – no one likes to wait. Accordingly, the response times of channels you provide service on should be reasonable. We also understand how delicate and the risk involved in your business when it comes to solving your customers complaints. That is why the time response will be shorter so that you can sustain in a competitive market and avoid any risk of losing your money or customer.
We understand that sometime you might need a personalized experience when it matters most and we are willing to provide it either through our staff or our agent. Additionally, today, technologies like CRM and other various platforms allow businesses to extend relationships with customers. We can promise that we will be using what is appropriate to you to meet your satisfaction.
All of these approaches can also extend to proactively contacting customers, for example, sending electronic communication about relevant promotions and follow-up calls to ensure satisfaction among others.
At Centrika, we believe that fostering relationships with customers can significantly increase the likelihood of exceeding their expectations, turning them into advocates of your brand.
At the root of every customer inquiry is a desire for a quick resolution. It does not take a rocket scientist to understand that customers do not want to jump through hoops to get their problems fixed and questions answered.
At Centrika, we empower our staff so they have the ability to resolve customer issues. With each query, subsequent call or email, customers lose patience with your organization, resulting in a loss of goodwill which can significantly affect your ability to retain and grow your customer base.
Solving customer problems right away is a sure-fire way to build customers confidence in your brand and that is our way at Centrika.
Among few selected companies Centrika was contracted by Countdown to partner with for the End of the Year Party that was held at Radisson Blu Hotel, Kigali Convention Center.Centrika handled the design, configuration, testing of the entire E-ticketing system and processes as well as managing the entrance control.
Highlights of related technology news in the media and big upcoming conferences.
Buildexpo Africa is the only show with the widest range of the latest technology in construction machinery, building material machines, mining machines, construction vehicles and construction equipment. After 19 successful editions of Buildexpo in Kenya and Tanzania, East Africa’s largest building and construction fair now ventures into the Rwandan market. The first edition of Buildexpo in Rwanda will provide an international business platform by enabling global investment opportunities.